Welcome to this webinar on Building Resilience, which will take approximately 30 minutes to complete. We will look at how our personal reactions relate to stress and how to put coping strategies in place to build our personal resilience. How we view adversity and stress strongly affects how we succeed, which is why having a resilient mind-set is so important.” The webinar is split in to the following topics: - Resilience – what does it mean? - Understanding how our personal reactions relate to stress - Coping strategies that build personal resilience **Before you start please ensure that you have completed, and scored a copy of the resilience questionnaire, which can be found in the additional references section.**
Health & Safety is so important at PDSA and is the responsibility of everyone. We want to prevent as many injuries as possible and completing this course will give you an understanding of how to prevent accidents from occurring and will give you information on how to ensure you are safe.
This course has been designed to develop and test your knowledge of Health & Safety, and will take you approximately 60 minutes to complete.
All of our volunteers across PDSA work hard to help us deliver a great service to our customers, clients and supporters. We want you to feel confident and supported during your volunteering, therefore we have developed this training which is full of useful information and tips.
At times you may be faced with an unhappy customers and we recognise that resolving their dissatisfaction can be challenging. By knowing what to say and, more importantly, how and when to say it, you may be able to de-escalate the situation - in fact, we could even end up having a better relationship with our customers and supporters than we had before.
The module will cover the following key areas:
- Our beliefs surrounding a situation
- Emotional Triggers
- How to minimise the impact of triggers
- Resolving Customer Dissatisfaction
- Safeguarding our people and customers
- Supporting our teams
This webinar will take approximately 20 minutes to complete.
Fire safety is a critical part of health and safety at PDSA. It is important to know what to do in case a fire breaks out and the controls to put in place to ensure no one gets injured.
This course includes the principles of fire, procedures to follow in the event of a fire emergency, types of extinguishers and how to use them.
This course is not designed to provide training as a fire-fighter.
Safe handling is a principle that makes sure when you are doing something like picking up heavy things or moving big objects, you have an understanding of how to do these activities safely and without injury.
We want to make sure you are trained in the principles and practices of this course and so this course provides information and training for you to understand the risks associated with manual handling and how to ensure appropriate control measures are put in place.
