These are some courses that we believe are essential to your role as a Lead Retail Volunteer at PDSA. You will need to complete all of these courses as part of your training as they will make sure you are aware of the important things to consider when volunteering. 

Want to know al the basic information about volunteering with us? This guide has all the important information in one place, and will provide you with information required to ensure you get the most out of your volunteering experience with PDSA, covering the following topics:

  • Welcome to PDSA
  • Introduction to PDSA
  • Getting the most out of volunteering with PDSA
  • Additional Information
  • Health and Safety
  • Volunteer Agreement


This handbook forms part of the Induction process to introduce retail volunteers to the processes and procedures in place at our shops.

The content covers:

  • Introduction to the shop
  • Stock Processing
  • In the shop floor
  • On the till and Gift Aid
  • Items we can not sell
  • Cash Handling
  • Gift Aid
  • Smoking and Vaping

This handbook forms part of the Induction process to introduce retail volunteers to the processes and procedures in place at our shops.

The content covers:

  • Introduction to the shop
  • Stock Processing
  • In the shop floor
  • On the till and Gift Aid
  • Items we can not sell
  • Cash Handling
  • Gift Aid
  • Smoking and Vaping

This is the safeguarding induction course for all lead volunteers in Retail. It covers sensitive topics, seek support from your manager if needed. Support available is listed at the end of each of the modules. Each module is approximately 10 minutes long and you will need to complete a short quiz at the end of each. You will need to achieve 80% to pass your course.


Most of us handle personal information as part of our volunteering, whether it's about customers, clients, other volunteers or members of the public.

We live in a world full of data, where finding answers to nearly any question is a simple Internet search, where sharing personal details with strangers on social media is commonplace, and where businesses can build detailed profiles about individuals for a variety of purposes.

But what about those individuals’ privacy? How can data be used and still be protected?

We want to make sure you are trained in the principles and practices of GDPR so this course provides information and training for you to understand our responsibility to keep personal data safe and secure and process it in line with GDPR legislation.